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Privacy Policy

Privacy Policy

Baadbaan Foundation · Effective date: 20 September 2026 · Last updated: 20 September 2026

1. Introduction

Baadbaan Foundation ("Baadbaan", "the Foundation", "we", "us" or "our") is a welfare organisation in Pakistan. Our mission is to help people in need stand on their own feet by giving them skills and resources. We do this through tailoring training centres for women, short online IT courses for youth, Zakat-based support and, in rare cases, Qarz e Hasna (interest-free loans) for people who are not eligible to receive Zakat.

This Privacy Policy explains what personal information we collect through our website (baadbaan.pk), our training centres, our online courses and our support and donation programmes, how we use it, who we share it with, and the choices you have. By using our website or sharing your information with us, you agree to the practices described here.

We hold the trust of our donors, students and beneficiaries as a matter of both law and faith, and we treat your information with care and dignity.

2. Who this policy applies to

This policy applies to:

  • visitors to baadbaan.pk and our social media pages;
  • donors and supporters, including those giving Zakat, Sadaqah, Fitrana or general donations;
  • students and applicants of our tailoring training centres and online IT courses;
  • applicants and recipients of Zakat assistance or Qarz e Hasna;
  • volunteers, partners, guarantors and references; and
  • anyone who contacts us by phone, email, form or in person.

3. Information we collect

We collect only the information we need for the purpose at hand. Depending on how you deal with us, this may include:

a) Information you give us directly

  • Contact details: name, phone or WhatsApp number, email address, postal address, city.
  • Identity details: CNIC or B-Form number, date of birth, gender, and a copy of your identity document where verification is required.
  • Student information: education level, previous skills or work experience, preferred training centre or course, attendance and progress, and, for students under 18, the details of a parent or guardian.
  • Assistance and Qarz e Hasna applications: household size, occupation, income and expenses, the nature of your need, references, guarantor details, supporting documents, and repayment records where a loan is given.
  • Donor information: name, contact details, donation amount and date, the fund you designate (for example Zakat or general), payment method, and your preference to remain anonymous.
  • Volunteer and partner information: name, contact details, skills, availability and organisation.
  • Messages and feedback: anything you write to us through forms, email, phone or social media.

b) Information collected automatically

When you visit our website, we and our service providers may automatically collect technical data such as your IP address, browser and device type, pages visited, time spent, referring website and approximate location. This is usually gathered through cookies and similar technologies (see Section 8).

c) Information from other sources

We may receive information from community referrals, partner organisations, your references and guarantors, and payment providers (for example, confirmation that a payment was completed). We never receive or store your full card number or PIN.

Sensitive information. Applications for help can involve details about your financial and family circumstances. We treat this as confidential and limit access to staff who need it to assess and support you.

4. How we use your information

We use personal information to:

  • enrol and manage students in tailoring and IT courses, track attendance and progress, and issue certificates;
  • assess, verify and process requests for Zakat assistance or Qarz e Hasna, and manage repayments;
  • receive, allocate and account for donations, and send receipts and acknowledgements;
  • keep donors, students and supporters informed about our work, events, course intakes and campaigns (you can opt out at any time);
  • respond to your questions and requests;
  • report on our activities and impact to our board, donors, auditors and regulators, using anonymised or aggregated data wherever possible;
  • protect our website, prevent fraud and misuse of funds, and keep our records accurate; and
  • comply with our legal and regulatory obligations.

We do not sell your personal information, and we do not rent it or trade it for marketing purposes.

5. Legal basis for using your information

We process your information because it is necessary to provide the service you asked for (such as a course place or an assistance application), because you have given your consent, because we are required to by law, or because it serves our legitimate interest in running a transparent and accountable charity. Where we rely on consent, you may withdraw it at any time.

6. Who we share your information with

We share personal information only where necessary and only with:

  • Service providers who help us operate, such as website hosting, email and messaging tools, online class platforms, payment processors, banks and accounting or database services. They may use your information only to perform services for us.
  • Partners and verifiers who help us confirm need or place beneficiaries, such as community representatives, references and partner organisations, and only the minimum needed.
  • Auditors, professional advisers and authorities when required by law, regulation, court order or a lawful request, or to protect the rights and safety of the Foundation, our students, donors or others.

We do not publish the names or photographs of students or beneficiaries, or any story about them, without their informed consent (or that of a parent or guardian for minors). Donors may choose to give anonymously.

7. Storage, security and retention

We use reasonable administrative, technical and physical safeguards to protect your information against loss, misuse and unauthorised access, including restricted access to records and secure storage of documents. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only as long as needed for the purposes in this policy, including our accounting, audit and legal obligations. For example, donation and financial records are kept for the period required by law, while student and application records are kept for as long as reasonably needed to support you and to handle any follow-up. When information is no longer needed, we delete or anonymise it.

8. Cookies and similar technologies

Our website may use cookies, small files stored on your device, to make the site work, remember your preferences and understand how visitors use it. We may use analytics tools to see which pages are popular and to improve the site. You can control or delete cookies through your browser settings. If you disable them, some parts of the site may not work as intended.

9. Third-party websites and social media

Our website may link to other sites and to our pages on social media platforms. These have their own privacy practices, which we do not control. Please review their policies before sharing information with them. Anything you post publicly on social media is visible to others.

10. Children's privacy

Some of our courses may involve young people. We collect information about anyone under 18 only with the involvement and consent of a parent or guardian. If you believe a child has given us personal information without such consent, please contact us and we will delete it promptly.

11. Your rights and choices

Subject to applicable law, you may ask us to:

  • tell you what personal information we hold about you;
  • correct information that is inaccurate or out of date;
  • delete your information where we no longer need it or are not required to keep it;
  • stop sending you updates or fundraising messages (use the unsubscribe option or contact us); and
  • withdraw your consent where we rely on it.

To make a request, contact us using the details in Section 13. We may need to verify your identity first, and we will respond within a reasonable time. Some information must be kept for legal or audit reasons, and we will explain if we cannot fully act on a request.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page and, for significant changes, tell you through our website. Please review it periodically. Continued use of our website or services after an update means you accept the revised policy.

13. Contact us

If you have questions about this policy or want to exercise your rights, please contact:

Baadbaan Foundation Address: 2nd Floor, NA KHAN Plaza, Anchorage, Islamabad, Pakistan Email: info@baadbaan.pk Phone / WhatsApp: +923379921708 Website: baadbaan.pk

JazakAllah Khair for trusting us with your information and for supporting our mission.